Frequently asked questions
QUESTIONS, ANSWERED CLEARLY.
Useful information about quotations, appointments and what to expect from Military Clean.
Which areas do you cover?+
Military Clean provides cleaning across the local area and surrounding communities. Include your postcode with your enquiry and we’ll confirm availability for your property.
When are appointments available?+
Appointments are arranged subject to availability. Include your preferred date and time with your enquiry and we’ll confirm the available options.
How is my price calculated?+
Domestic cleaning is £24 per hour with a two-hour minimum. End-of-tenancy, pre-sale, moving-home and deep cleans receive a fixed quotation based on the property, condition and agreed scope.
What happens after I request a quote?+
We review your requirements and may ask for photographs or arrange a short visit. You then receive a written quotation showing the scope, price and booking terms before deciding whether to book. A quote request is not a confirmed booking.
Do I need to be at the property?+
Not necessarily. Access arrangements can be agreed before the appointment. If we cannot gain access for a confirmed appointment, it may be treated as a late cancellation, subject to our genuine-loss and mitigation rules. Do not send keys, alarm codes or sensitive access details through the website form.
What about allergies or sensitivities?+
Tell us about allergies, sensitivities, product preferences or surfaces requiring special care when you enquire.
Can you accommodate disabilities or additional needs?+
Yes. Tell us about any communication need or practical adjustment that would help you access the service.
Is an end-of-tenancy clean guaranteed to return my deposit?+
No cleaning company can guarantee a deposit return because decisions may also depend on damage, wear and inventory requirements. We complete the agreed cleaning scope carefully.
What if I need to change or cancel?+
More than 48 hours’ notice is free. With 24–48 hours’ notice, a reasonable genuine-loss-based charge may apply, normally capped at 25%; under 24 hours it is normally capped at 50%. These are not automatic fees, and we take reasonable steps to reduce any loss. Read the full policy.
Ready when you are
LET’S GET YOUR CLEAN IN THE DIARY.
Tell us about your property and the service you need. We’ll respond with a clear, no-obligation quotation.