Your information
PRIVACY NOTICE.
How Military Clean collects, uses and protects personal information when you enquire, request a quotation or book a service.
Last updated: 27 August 2026
WHO WE ARE.
Military Clean is the data controller for the personal information described in this notice. We are registered with the Information Commissioner’s Office (ICO).
For privacy questions or requests, email enquiries@militaryclean.co.uk or telephone 07821 886871.
INFORMATION WE COLLECT.
We may collect your name, telephone number, email address, property address or postcode, service requirements, preferred appointment details and anything you include in an enquiry. If you book, we may also keep quotation, appointment, access-arrangement, invoice, payment-status and service records. Please do not send alarm codes, key locations or other sensitive access information through the website form.
HOW WE USE IT.
We use personal information to respond to enquiries, prepare quotations, arrange and deliver cleaning services, communicate about appointments, maintain business and accounting records, handle concerns and protect our legal rights.
We rely on steps taken at your request before a contract, performance of a contract, compliance with legal obligations and our legitimate interests in operating and safeguarding the business. Where consent is required, you may withdraw it at any time.
WHO WE SHARE IT WITH.
We may share only the information necessary with trusted providers that support our website, email, administration or professional services, and with insurers, advisers, payment providers or public authorities where reasonably required. We do not sell personal information.
If a provider processes information outside the UK, we use an appropriate lawful transfer mechanism and suitable safeguards where required.
HOW LONG WE KEEP IT.
We keep information only for as long as it is reasonably needed for the purpose collected, including responding to enquiries, providing services and meeting tax, insurance or legal requirements. Records connected with a booking may normally be retained for up to six years. Enquiries that do not lead to a booking are reviewed and removed sooner when no longer needed.
YOUR RIGHTS.
Depending on the circumstances, you may ask for access to your information, correction, deletion, restriction, objection or transfer. You may also withdraw consent where consent is the lawful basis. Contact us using the details above to make a request.
If you are unhappy with how we use your information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office.
SECURITY AND UPDATES.
We use reasonable organisational and technical measures to protect personal information. We may update this notice when our services, suppliers or legal responsibilities change. The latest version will remain available on this page.